*We do not offer delivery on weekends or holidays. We reserve the right to require a signature on some packages.
When should I expect my order to arrive?
Most orders are processed and are shipped within 2 business days of receipt of your order.
For Standard Shipping, allow 6 to 8 business days from when the package leaves our warehouse. We ship to AK and HI for an additional charge of $8.99. (Please expect delivery in 8-12 business days.)
In addition to our regular delivery, 3-Day Delivery* is available for an additional $8.99 per address. 3-Day Delivery is not available for PO Box, APO or FPO addresses, or on orders of products that ship direct from vendors. 3-Day Delivery cannot ship outside the US, with the exception of Puerto Rico.
Orders will be shipped and delivered within 3 days from when it leaves our warehouse. Note: Order processing in the warehouse can take up to 36 hours.
Orders placed after 3:30 p.m. EST will be considered next business day.
Can items be shipped internationally?
Currently Haband only ships within the 50 United States plus American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, Virgin Islands, Armed Forces America, Armed Forces Europe and Armed Forces Pacific. Haband items are not eligible for Canadian shipping.
Which products are available online, compared to the items offered in the magazine ads and the flyers that Haband sends by U.S. Mail?
To make your online shipping as convenient as possible, all items offered for sale via our magazine ads and mail order flyers are available online. There are also items that are exclusively on the Haband web site that you will not find in any of our direct mail or magazine ads.
How do I place an order from a direct mail flyer or magazine ad at the Haband web site?
If you have a flyer or magazine advertisement, enter the item number into the Search Box in the upper right corner of the website and click Search. There is a Search box on every page of the site. After you select the size, color and quantity you'd like click on the Add to Shopping Bag button. To order additional items, just enter the next item number into the Search box. Once you have entered the numbers for all of the items you want, click the Checkout button and follow all instructions.
How do I order items pictured on the web site?
When shopping online, simply click on the item you want, select a color, size, and quantity, then click the Add to Shopping Bag button. Once you have selected all of the items you want, click on the Checkout button. If you get stuck, you can always call us toll-free at 1-800-217-2916 and one of our order desk specialists will be glad to help.
Can I redeem a Gift Coupon online?
Gift coupons and gift cards are not redeemable online at this time. To pay for your order with a gift coupon or gift card, please call us toll-free at 1-800-217-2916.
What should I expect to happen once I place an online order?
Your order will be processed within 1 business day. You will receive email updates from Customer Service when your order ships, or if the status of your order changes.
How do I know if my online order is secure? What happens to my name and order information?
We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.
Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If you have any questions about our security system, please contact us at email@example.com.
How will I know if I've won one of the "First 50" promotions?
From time to time, Haband Company offers prizes to the first set number of people that order from a given mailing. The winners are selected based upon when their order is received and processed by us and are notified by first class mail. Haband employees and their families are not eligible to win prizes.
Since not all of the solicitations from these mailings enter the US mail stream on the same date, prizes are allocated to each portion of the mailing based upon the mail date. This ensures that all recipients of the mailing have as equal a chance as possible of winning, regardless of where they live.
Haband telemarketing representatives are not able to access information about winners of these contests.
When is my credit card charged?
We will charge your card for merchandise as it is ticketed and ready to shop.
Which credit cards does Haband accept?
We accept Visa, American Express, MasterCard, Discover, and of course Haband! If you don't have a Haband Credit Card - why not? Applying online is quick and easy, simply click here to get started!
We also accept the Credit Cards from our family of brands: Appleseeds, Bedford Fair, Blair, Gold Violin, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, The Tog Shop, and Wintersilks.
Can I return something I purchased online?
Yes, in most cases. The vast majority of items purchased from Haband are covered by our 100% satisfaction guarantee, and in the event you are not satisfied with your purchase for any reason, you can return qualifying merchandise for an exchange, or a refund of the merchandise amount (shipping & handling excluded). Any merchandise not covered by this policy will clearly state the exemption on its product page located at Haband.com.
How do I make a return?
You have two options for making a return:
Option 1: Pre-Paid Return label: Our Easiest and Making a return
Simply apply the Pre-paid Label (provided on your packing slip) to your package using clear tape only.
Just place the package into your home mailbox for pick-up, or drop in any USPS mail box (NO NEED TO DRIVE TO THE POST OFFICE).
The fee for the use of the convenient Pre-Paid Return label is only $9.99.
If you placed your order by Credit Card, we will deduct the fee from your refund.
If you paid by Check:
The fee will be deducted from your Refund.
Making an exchange? Please write a check for $9.99 and enclose it with the return package.
Option 2: Standard USPS Return, Insurance Required:
Apply your Return Label (provided on your packing slip) to your package.
You must bring your package to a US Post Office for appropriate postage to be paid. Please remember to have your package insured.
Please allow 2 to 4 weeks for refund or exchange.
Refunds will be made in the same manner as your payment.
What are the benefits of registering with Haband?
When you register with Haband we will securely store your personal information so that you do not need to re-enter it each time you order. We will also store your order history so that you can refer back to sizes and colors that you've purchased in the past. We will also notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.
Does Haband use down in the manufacturing process of any of its clothing?
No, Haband does not use down in ANY of its products. In fact, Haband has been recognized by PETA (People for the Ethical Treatment of Animals) as an industrial leader in terms of ethical retail.
What should I know about items shipped directly from the manufacturer?
Several items we carry are shipped directly from the manufacturer and not warehoused by Haband. These items may be subject to a 12% restocking fee by the manufacturer should they be returned.
Is Haband on social media (e.g. Facebook, Twitter)?
Yes, Haband participates on the major social media channels. Take the time to connect with us! Get the scoop on the latest deals and promotions! Share your pictures and videos. Visit our blog to see what's going on behind the scenes at Haband! You can find us here: Facebook, Twitter, YouTube and Google+.
If I don't see an answer to my question here, how else can I contact you?
There are a couple of ways:
You can send an e-mail to firstname.lastname@example.org. We generally can respond to you within 1 to 2 business days.
You can call our order line at 1-800-217-2916. These operators are only able to take orders and cannot provide any other customer service information.
You can call our service line at 1-800-213-1220. Standard service line hours are 9:00 am to 9:00 pm (Eastern), Monday-Saturday.